Here you will find common questions about our SpyAgent software.

Return to SpyAgent product description: SpyAgent Monitoring Software

1. How do I start using SpyAgent?
2. How do I stop stealth mode?
3. Who has access to SpyAgent once monitoring?
4. Where are webmails logged and viewed from?
5. What operating systems does SpyAgent work on?
6. How come I am not receiving the email-delivery logs?
7. How do I know how long an application has been in use?
8. Why is my Windows folder gone after installing SpyAgent?
9. SpyAgent is in my Start Menu - How do I get rid of it?
10. I click on “Stop SpyAgent Stealth Mode” but nothing happens!
11. It seems SpyAgent is not logging my conversations, what's up?
12. SpyAgent says I need "riched20.dll" - where can I get this?
13. SpyAgent gives me an error with MSVCRT.DLL or MSVCR70.DLL?
14. SpyAgent gives me an error with SYSTEMSA32.DLL?
15. SpyAgent is in my Control Panel - how do I get rid of it?
16. Why is SpyAgent not logging my MSN chats?
17. Why is SpyAgent not logging my AIM chats?
18. Why is SpyAgent not logging my incoming/outgoing mails?
19. I have SpyAgent set to monitor all users, but it only monitors me?
20. I use the hotkey to access SpyAgent, but nothing happens?
21. Should I uninstall the trial version before installing the full version?
22. Some Spyware Detectors pick up and try to disable SpyAgent, help!

2. How do I stop stealth mode?

Email Support with your order ID for stealth mode help.

3. Who has access to SpyAgent once monitoring?

You are the only one that has access to SpyAgent once you install it - unless you give the SpyAgent password to someone else. This allows you to have exclusive access to SpyAgent's logs and options.

4. Where are webmails logged and viewed from?

Webmail activity will be logged in the keystrokes logs (outgoing typed webmails) and website content logs (incoming webmail).

5. What operating systems does SpyAgent work on?

SpyAgent can be downloaded and purchased for Windows 95/98/ME/2000/NT/XP!

6. How come I am not receiving the email-delivery logs?

Make sure you use your ISP's SMTP host for SpyAgent's SMTP host, and use your ISP email address as the Send From and Send To fields in SpyAgent's Email Delivery setup. For example, if you are using MSN as your provider, you would use smtp.mail.msn.com as your SMTP host, with your msn.com email address as the send from/send to address!

You can lookup your ISP's SMTP host yourself by doing the following (if you cannot find it in your email client settings):

1. Run nslookup.exe (usually located in your c:\windows folder)
2. Type 'set type=mx' (no quotes
3. Type your ISP domain name (ie: for America Online you will enter aol.com, for Earthlink you would enter earthlink.com)
4. Look for the 'mail exchanger' line that will appear - this is the SMTP host for your ISP.

7. How do I know how long an application has been in use?

By viewing the Application Active Usage Log you can tell how long applications have been actively used by users - rather than how long they were just sitting in the background not being used at all.

8. Why is my Windows folder gone after installing SpyAgent?

Your windows folder is only hidden now - you can view it by going to Folder Options in explorer and enabling the 'view hidden files' option.

9. SpyAgent is in my Start Menu - How do I get rid of it?

If you are on Win98 with IE4+ installed you can simply right click on the SpyAgent folder in the start menu and delete it. You can also right click on the Start button, select Explore - then navigate through the Programs folder to Spytech SpyAgent - then just delete this folder! The start menu listing can also be removed by using the 'Stealth Actions' menu within SpyAgent.

10. I click on “Stop SpyAgent Stealth Mode” but nothing happens!

If you click on this and nothing happens, that means SpyAgent is not running in stealth mode. It may be in active mode, but it is not in stealth mode. To bring up the main SpyAgent screen, click on the SpyAgent icon in the task bar (by the time/date).

11. It seems SpyAgent is not logging my conversations, what's up?

Make sure both 'log all windows used' and 'log all AIM/MSN/ICQ/Yahoo' options are enabled.

12. SpyAgent says I need "riched20.dll" - where can I get this?

You can download this file HERE. Place it it in your windows\system folder.

13. SpyAgent gives me an error with MSVCRT.DLL or MSVCR70.DLL?

You can download the MSVCRT.DLL file HERE. Place it in your windows\system folder.

You can download the MSVCR70.DLL file HERE. Place it in your windows\system folder.

14. SpyAgent gives me an error with SYSTEMSA32.DLL?

You can download this file HERE. Place it in your windows folder.

15. SpyAgent is in my Control Panel - How do I get rid of it?

You can remove SpyAgent from the Add/Remove Programs Control Panel either by using the 'Remove from Control Panel' feature in the SpyAgent's options menu, or by choosing not to include an installer while installing SpyAgent.

16. Why is SpyAgent not logging my MSN chats?

Make sure you are using the latest version of SpyAgent - which logs all MSN Messenger conversations (including versions 6.0 and up).

17. Why is SpyAgent not logging my AIM chats?

You are most likely using an AIM add-on, like DeadAIM. These add-ons often interfere with how SpyAgent records AIM conversations and will render SpyAgent's AIM logging useless. To work around this either uninstall the AIM add-on software, or use ScreenSpy and key logger features.

18. Why is SpyAgent not logging my incoming/outgoing mails?

First, make sure you have the email logging option turned on in SpyAgent's logging options. Second, if you are on dialup this feature will not operate - it is only usable by users with 'always-on' internet connections (ie: dsl, cable, network connections). Third, make sure you are using POP3/SMTP emails - webmail (like Hotmail) is not logged by the email logging feature in SpyAgent (webmail is logged separately, in the website content logs).

19. I have SpyAgent set to monitor all users, but it only monitors me?

This is probably happening because the log location you are using for SpyAgent's log storage is not set to full read/write access for all users of your computer. Make sure the log location has full access for all users - and also make sure you have 'load on Windows startup for all users' enabled in SpyAgent's startup options.

To set a folder to full read/write access in Windows XP right click on the folder, click on "Properties", then "Security" within the properties window. Once there, make sure all users and groups have full read/write access set.

20. I use the hotkey to access SpyAgent, but nothing happens?

SpyAgent is probably not running. Double click the SpyAgent icon in its installation folder to restart it. Be sure to click 'Start Monitoring' again next time you stop monitoring, to ensure it stays running. If you exit the software, it will no longer be monitoring.

21. Should I uninstall the trial version before installing the full version?

Yes, you should remove the trial version first before installing the full version to ensure there are no conflicts between the two versions, and that the two copies are not running simultaneously on your computer.

22. Some Spyware Detectors pick up and try to disable SpyAgent, help!

Good news! This can be prevented. Make sure you have 'Disable Spyware Detectors' enabled in SpyAgent's Security settings (click on the advanced tab on SpyAgent's user interface). If this does not do the trick make sure you have SpyAgent's latest Spyware Detectors Database installed. To do this simply run the update installer located HERE.

Return to SpyAgent product description: SpyAgent Monitoring Software

• Windows 95, 98, ME, NT4, 2000, or XP
• Pentium Class PC (133mhz or higher)
• 3MB Hard disk space
• Email Logging not supported for Dialup users

Normally $79.95
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Customer Testimonials

"Love your product. Wanted you to know that I tried 6 different software packages for my home PC and yours is absolutely the best. I have already recommended it to 3 other people who were looking for such a product. The interface is amazingly easy and intuitive, the data which is captured far exceeded my expectations and is extremely easy to retrieve."

"my husband and i have said maybe when our son is 30 we will tell him how we knew what was going on and when. Your product very well may have saved his life. one of his friends died of an overdose last nov. 4 others were arrested 2 years ago. 3 are still on probation the 4th one is in state prison. these are all great kids just got messed up with the wrong stuff. your product really gave us an INSIDE to what was going on. EVery parent of a preteen or teenager should have it on their computer."

"I want to let you know that your software was instrumental in my catching my husband at several things. First and foremost, he was viewing pornography that had very upsetting titles to me. Although not true "child" porn, the titles included illegal ages. He's been hitting "married but looking" websites too!
Once I knew the depth of what was going on, I copied the hard drive and sent the original to a "computer forensic" person. My 15 year old daughter and I are on our way to exiting a potentially dangerous relationship."

"One other thing, your software works perfectly. In fact, I discovered my girlfriend has been cheating on me for as long as we have been dating. Even worse, she picked up the pace once she moved in with me. Thanks for the help. I've repeatedly asked her about some of her behavior that's made me wonder and she's repeatedly explained it away or flat-out lied to me. Your product has provided exactly what I needed, and I'm only sorry that I've had to use it to protect myself."

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